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Preliminary: I have chosen as my GIS project something job related. I work for a large company that manufactures consumer and professional audio equipment. I work in the factory service department. The company has a large service network around the world, but my question relates to the U.S. service network. The problem we have is this: We get requests from independent service stations requesting to be added to our list of authorized service stations. In many cases we already have service stations already set up in the area the requestor is located. Without doing extensive manual research, it's difficult to decide if the area really needs another service station. My project would entail gathering data about population density, service station location, and type of service (consumer, semi-pro, or the high-end guys). Other variables could be number of warranty claims submitted, board level vs. component level servicing, and number of customer complaints received about quality of service performed. The breakdown would be Service station/ Teac/ Tascam/ DTRS/ location/ population density/ warranty claims/ service level/ customer complaints. The bosses were really jazzed with the idea, might even get a little money out of it if it all works out! 8/25/99 The project I have chosen has essentially remained the same. To reiterate, my project is to resolve the problem authorizing new service stations, (servicing audio equipment), in sections of the U.S. we know next to nothing about. I have refined the themes in the project. Dealer locations have been added to the list of variables. Dropped from the list of themes are: component level /board level servicing, and warranty claims information. Tennessee looks like a good place to start. The state has a small number of service stations of the three types needed, few metropolitan areas and a short list of dealers. After I finish Tennessee, the project will be built out by state, starting with the states we, (my company), have the least amount of data for. Sources I have found so far include Internet sources for population density and income level in metropolitan areas. Lists of dealers, and existing service stations for Tennessee will be obtained from work. Also obtained from work will be customer complaints by individual service station. Sources:
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